Refund policy

The lingerie is thoroughly checked and packed pre sending out to the customers by Lucy May's expert team.

I hope you’re delighted with your purchase, however, if you’re not completely satisfied, I will exchange /refund the garment within 14 days of receipt, providing that the product is still in perfect condition, unworn and with all tags attached.

For hygiene reasons please ensure all breifs are tried on over your own underwear as I cannot accept any lingerie that has been worn or damaged.

I would highly recommend that any returned goods are sent via registered post and retain proof of posting as I cannot accept responsibility for goods lost in transit.

Please allow up to 14 working days to receive your refund. This allows time for me to inspect the goods. Refunds will only be made against the original credit/debit card used.